Hardware discontinuation / immediate End of Life SRX210H-P-MGW, SRX220H-P-MGW, SRX240H-P-MGW, SRX-MP-VA04, SRX-MP-VA04, SRX-MP-VA22

Product Affected:

 

SRX210H-P-MGW, SRX220H-P-MGW, SRX240H-P-MGW, SRX-MP-VA04, SRX-MP-VA04, SRX-MP-VA22

 
Alert Description:

 

The Integrated Convergence Services (ICS) solution consisting of the Branch SRX Media Gateway products SRX210H-P-MGW, SRX220H-P-MGW SRX240H-P-MGW, SRX-MP-VA04, SRX-MP-VA04, SRX-MP-VA22 is being discontinued immediately, and removed as a supported product. These products were in early access, but not launched. Juniper Networks will be contacting customers with these products in order to replace them with similar SRX products that do not contain the ICS and Media Gateway functionality. This will be handled as an "Exchange RMA." Customers are asked to call in and identify their call is in reference to the "SRX Media Gateway Exchange Program".

Once the exchange RMA is taken, the replacement device(s) will be shipped to the customer. The replacement hardware will be registered and the remaining term of the support contract will be transferred to the new hardware. Shipping labels will be sent to the customer with the replacement device, one for each device in the exchange to be returned to Juniper. The customer will use the box received from the replacement device to return the SRX-MGW device(s).

Update 11/12/14:

All products listed above have reached EOL and no further exchanges or RMA's will be fulfilled.