SRX210H-P-MGW, SRX220H-P-MGW, SRX240H-P-MGW, SRX-MP-VA04, SRX-MP-VA04, SRX-MP-VA22
Alert Description:
The Integrated Convergence
Services (ICS) solution consisting of the Branch SRX Media Gateway
products SRX210H-P-MGW, SRX220H-P-MGW SRX240H-P-MGW, SRX-MP-VA04,
SRX-MP-VA04, SRX-MP-VA22 is being discontinued immediately, and removed
as a supported product. These products were in early access, but not
launched. Juniper Networks will be contacting customers with these
products in order to replace them with similar SRX products that do not
contain the ICS and Media Gateway functionality. This will be handled as
an "Exchange RMA." Customers are asked to call in and identify their
call is in reference to the "SRX Media Gateway Exchange Program".
Once the exchange RMA is taken, the replacement device(s) will be shipped to the customer. The replacement hardware will be registered and the remaining term of the support contract will be transferred to the new hardware. Shipping labels will be sent to the customer with the replacement device, one for each device in the exchange to be returned to Juniper. The customer will use the box received from the replacement device to return the SRX-MGW device(s).
Once the exchange RMA is taken, the replacement device(s) will be shipped to the customer. The replacement hardware will be registered and the remaining term of the support contract will be transferred to the new hardware. Shipping labels will be sent to the customer with the replacement device, one for each device in the exchange to be returned to Juniper. The customer will use the box received from the replacement device to return the SRX-MGW device(s).