There is a traditional Danish proverb that runs “When you have a
clock in your house, you know the time – once you get two clocks you are
no longer certain”. I believe we need to be more certain of all the
definitions and concepts that help understanding of all ideas of ICT
Management.
Important part of the language of information science is about understanding the term ‘Information’. Conceptually information is the facts provided of learned about something, the words data, information, and knowledge are often used interchangeably. In fact, they are similar concepts, but with some key differences so it is important to distinct among Data, Information, and Knowledge.
Data is elementary description of facts and statistics collected together and recorded but are not organized to convey any specific meaning. An example of data items is the employee birth date; another example form IT field is the date of logged incident.
Information is data that is organized for a specific purpose and presented within a context that gives it meaning. An example of information items is the average employees over fifty; another example form IT field is the rate of unauthorized change within the organization.
Knowledge consists of organized and processed data, facts, skills, and/or information acquired through experience or education. An examples of knowledge items is the average employees over fifty increased by about 20% since applying a new HR rule last year; another example form IT field is the rate of unauthorized change has decreased by 10% since a new version of ITSM tool was released.
Since we live in the "information age," information technology has become a part of our everyday lives. That means the term "Information Technology," already highly overused. Now let us move a tiny step forward to dive into the term information technology. Information Technology is often defines as all forms of technology and computer based elements such as networking, hardware, processes, methodologies, software, or the Internet, that people use to the development, maintenance, and use of data, information, and knowledge.
Nowadays information technology could be considered a mainstay of the business and I want to bring to your attention that there is a various factors affect the business value impact of Information Technology (IT). The most important factor is the alignment between IT and business processes, organization structure, and strategy this alignment require a proper management methodology to be adopted before we delve into these encounters, it is wise to describe in a nutshell the definition of term ‘management’.
The fact is that there are many definitions of management, in the terms of early theorist Henri Fayol (1841 –1925) management described as the process of planning, leading, organizing, and controlling. Frederick Winslow Taylor (1856-1915) has defined management as the knowing exactly what you want people to do and then see in that they do it in the best and cheapest way.
From resource-based perspective organisations use four basic kind or resources; human, financial, physical, and information. Definitely we are interested in the last one, the information, which are usable data needed to make effective decisions. So let us has a quick overview of the information technology management.
Information Technology Management can be defined in term of early theorist Henri Fayol as the process of planning, leading, organizing, and controlling information technology to help people perform all tasks related to data, information, knowledge processing and management.
From what we just define IT Management is a PROCESS controlling TECHNOLOGY to help PROPLE. Those three elements, Process, People, and Technology are always inevitable when we start speak about IT management. And to be a successful IT manager you need to know how to manage the relation among them.
Important part of the language of information science is about understanding the term ‘Information’. Conceptually information is the facts provided of learned about something, the words data, information, and knowledge are often used interchangeably. In fact, they are similar concepts, but with some key differences so it is important to distinct among Data, Information, and Knowledge.
Data is elementary description of facts and statistics collected together and recorded but are not organized to convey any specific meaning. An example of data items is the employee birth date; another example form IT field is the date of logged incident.
Information is data that is organized for a specific purpose and presented within a context that gives it meaning. An example of information items is the average employees over fifty; another example form IT field is the rate of unauthorized change within the organization.
Knowledge consists of organized and processed data, facts, skills, and/or information acquired through experience or education. An examples of knowledge items is the average employees over fifty increased by about 20% since applying a new HR rule last year; another example form IT field is the rate of unauthorized change has decreased by 10% since a new version of ITSM tool was released.
Since we live in the "information age," information technology has become a part of our everyday lives. That means the term "Information Technology," already highly overused. Now let us move a tiny step forward to dive into the term information technology. Information Technology is often defines as all forms of technology and computer based elements such as networking, hardware, processes, methodologies, software, or the Internet, that people use to the development, maintenance, and use of data, information, and knowledge.
Nowadays information technology could be considered a mainstay of the business and I want to bring to your attention that there is a various factors affect the business value impact of Information Technology (IT). The most important factor is the alignment between IT and business processes, organization structure, and strategy this alignment require a proper management methodology to be adopted before we delve into these encounters, it is wise to describe in a nutshell the definition of term ‘management’.
The fact is that there are many definitions of management, in the terms of early theorist Henri Fayol (1841 –1925) management described as the process of planning, leading, organizing, and controlling. Frederick Winslow Taylor (1856-1915) has defined management as the knowing exactly what you want people to do and then see in that they do it in the best and cheapest way.
From resource-based perspective organisations use four basic kind or resources; human, financial, physical, and information. Definitely we are interested in the last one, the information, which are usable data needed to make effective decisions. So let us has a quick overview of the information technology management.
Information Technology Management can be defined in term of early theorist Henri Fayol as the process of planning, leading, organizing, and controlling information technology to help people perform all tasks related to data, information, knowledge processing and management.
From what we just define IT Management is a PROCESS controlling TECHNOLOGY to help PROPLE. Those three elements, Process, People, and Technology are always inevitable when we start speak about IT management. And to be a successful IT manager you need to know how to manage the relation among them.
Ayman Essmat
ICT Services Manager
